Privacy Policy

Last Updated: February 11, 2022

This Privacy Policy (“Privacy Policy”) describes the types of information Olive Technologies, Inc. and any of its subsidiaries or affiliates (collectively, “Olive”, “we”, “us”, or “our”) collect, use, and share about users (Customers or Consumers) when Customers and Consumers interact with us in connection with our sustainable delivery and return services, including on our websites, mobile applications, browser extension, and other online or offline offerings (collectively, “Services”). For purposes of this Privacy Policy the term “Customer” refers to a retail merchant doing business with Olive, and the term “Consumer” refers to an individual who is making a purchase from or return to Customer via the Services. Anyone using the Services on behalf of a business, association or other entity represents and agrees that they are authorized to consent to these terms on behalf of such business, association, or other entity, and we can rely on this. This Privacy Policy also explains how Olive may use and share Personal Information (as defined in Section 1), as well as the rights and choices available to Consumers.

By using/continuing to use the Services, Customers and Consumers acknowledge that they have read, understand and agree to the collection, storage, use, and disclosure of Personal Information as described in this Privacy Policy, and Customers and Consumers agree to the Terms of Service which are incorporated by reference. If any Customer or Consumer does not agree, they should not access or use the Services.

• Personal Information We Collect

  Generally, we collect four (4) types of Personal Information about Consumers: (A) information and content given directly to us; (B) information we obtain automatically when Consumers interact with our Services; (C) demographic information; and (D) information we get about Consumers from other sources. When we talk about “Personal Information” in this Privacy Policy, we are talking about any information collected in accordance with this section. Please see below for more information on each category.

• Information and Content Given Directly to Us

  • Personal Information. Personal Information, such as Consumers’ names, addresses, e-mail addresses, and any other information related to identifiable Consumers that Customer or Consumers directly provide us on or through the Services. This includes information Consumers provide when they submit a request for customer service.
  • Correspondence with Us. Records and copies of Consumer email messages, together with Consumer email addresses and our responses, if Consumers choose to correspond with us through email. This information may also include Consumers’ phone numbers or mailing addresses, when Consumers request information about our Services, request customer or technical support, or otherwise communicate with us.
  • Transaction Information. We or service providers working on our behalf may collect information and details about any purchase or transactions made on the Services. This includes billing, shipping, and contact details. We do not collect or store payment card information ourselves; rather we rely on our Customers and/or payment processors to store this information as part of the Services.

• Information We Obtain Automatically When Consumers Interact with Our Services

  • Activity Information. Details of Consumers’ interactions with our Services, including the types of content Consumers view; the features Consumers use; the actions Consumers take; the people or accounts with which Consumers interact; the time, frequency, and duration of Consumers’ activities; and other information about Consumers’ use of and actions on the Services.
  • Equipment Information. Information about Consumers’ computers and internet connections, including their computer operating systems, IP addresses, browser types, and browser languages.
  • Location Information. Information about the location of Consumers’ devices, including GPS locations, for purposes of enhancing or facilitating the Services. We may also use information about the location of the devices Consumers are using to help us understand how the Services and functionality are being used and to deliver more relevant advertising. If Consumers do not want to share their locations, they can disable location sharing in the settings on their devices.
  • Cookies, Pixel Tags/Web Beacons, and Other Technologies. We, as well as third parties that provide the content, advertising, or other functionality on the Services may use cookies, web beacons, javascript, entity tags, HTML5 local storage, resettable device identifiers, and other technologies (collectively, the “Technologies”) to automatically collect information through Consumers’ use of the Services. The following describes some of these Technologies we may use for this automatic data collection:
    • Cookies. A cookie is a small data file stored on the hard drive of a computer either for (1) the duration of an individual's visit on a website ("session cookies") or (2) for a fixed period ("persistent cookies"). Cookies contain information that can later be read by a web server. We may use cookies to provide Consumers with a more personal and interactive experience with the Services.
    • Web Beacons. Web beacons are small files that are embedded in webpages, applications, and emails (also known as "clear gifs", "pixel tags", "web bugs", and "single-pixel gifs") that collects information about engagement on our Services. For example, web beacons allow Olive to track who has visited those webpages or opened an email, to test the effectiveness of our marketing, and for other related website usage statistics.
    • JavaScripts. JavaScripts are code snippets embedded in various parts of websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components.
    • Entity Tags. Entity Tags are HTTP code mechanisms that allow portions of websites to be stored or "cached" within a browser and validates these caches when the website is opened, accelerating website performance since the web server does not need to send a full response if the content has not changed.
    • HTML5 Local Storage. HTML5 local storage allows data from websites to be stored or "cached" within a browser to store and retrieve data in HTML5 pages when the website is revisited.
    • Resettable Device Identifiers. Resettable device identifiers (also known as "advertising identifiers") are similar to cookies and are found on many mobile devices and tablets (for example, the "Identifier for Advertisers" or "IDFA" on Apple iOS devices and the "Google Advertising ID" on Android devices), and certain streaming media devices. Like cookies, resettable device identifiers are used to make online advertising more relevant.

  This Privacy Policy does not cover the use of tracking technologies by third parties in connection with their websites. The Services may contain links, content, advertising, or references to other websites by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies or other tracking technologies to collect information about Consumers when they interact with the Services. The information they collect may be associated with Consumers' Personal Information or they may collect information about Consumers' online activities over time and across different websites. Please be aware that we do not control these third parties' tracking technologies or when and how they may be used. Therefore, Olive does not claim nor accept responsibility for any privacy policies, practices, or procedures of any such third party. We encourage Customers and Consumers to read the privacy statements and terms and conditions of linked or referenced websites. If a Customer or Consumer has any questions about an ad or other targeted content, they should contact the responsible provider directly.

• Demographic Information

  We may collect demographic, statistical, or other aggregate information that is about Consumers, but individually does not identify Consumers. Some of this information may be derived from Personal Information, but it is not Personal Information and cannot be tied back to individual Consumers. Examples of such aggregate information include gender, age, and race.

• Information We Get About Consumers from Other Sources

  We may receive information about Consumers from other sources and add it to our information, including from third-party services and organizations who have the right to provide us with such information. We protect this information according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. These sources may include: online and offline data providers, from which we obtain demographic, interest-based, and online advertising related data; publicly-available sources such as open government databases or social networks; and service providers who provide us with information, and updates to that information, based on their relationship with such Consumers. By gathering additional information about Consumers, we can correct inaccurate information, enhance the security of transactions, and give more relevant product or service recommendations.

• How We Use Personal Information

  We may use the information we collect about Consumers in a variety of ways: to provide our Services, for administrative purposes, and to market and advertise our Services and products.

  • We Use Personal Information to Provide Our Services

    We may use Personal Information to:

    • provide the Services to Consumers.
    • respond to comments, questions, and provide customer service.
    • fulfill any other purpose for which Customer provides Personal Information.
    • communicate with Consumers about the Services, their account, or a specific purchase.
    • inform Consumers about important changes to, or other news about, the Services or any of their features or content.

  • We Use Personal Information for Administrative Purposes

    We may use Personal Information to:

    • operate, maintain, improve, personalize, and analyze the Services.
    • monitor and analyze trends, usage, and activities for marketing or advertising purposes.
    • detect, prevent, or investigate security breaches, fraud, and other unauthorized or illegal activity.
    • carry out our obligations and enforce our rights arising from any contracts entered into with Customers.
    • maintain appropriate records for internal administrative purposes.

  • We Use Personal Information to Market and Advertise Our Services and Products

    We may use Personal Information to:

    • send promotional communications, such as information about features, newsletters, offers, promotions, contests, and events.
    • share information across Services and devices to provide a more tailored and consistent experience on all Olive products and services.
    • develop, test, and improve new products or services, including by conducting surveys and research and testing and troubleshooting new products and features.
    • Serve ads (via third-party advertising companies) when Consumers visit the Services

• How We May Share or Disclose Personal Information

  We may share or disclose aggregated or anonymized information about Consumers to third parties for a variety of business purposes without any restrictions, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer. The following circumstances describe in additional detail the ways we may share or disclose Personal Information that we collect or that is provided to us under this Privacy Policy:

  • We Disclose Personal Information to Provide Our Services

    • Subsidiaries and Affiliates. We may share Personal Information with our parent companies, subsidiaries, joint ventures and affiliated companies for purposes of management and analysis, decision-making, and other business purposes, consistent with this Privacy Policy.
    • Service Providers. We may share Personal Information with our third-party service providers, contractors, and any other similar third parties that help us provide our Services. This may include service providers that help us with deliveries/pick-ups, analytics services or support services, such as credit card processing, website hosting, email and postal delivery, location mapping, product, and service delivery. Some of our web pages may utilize framing techniques to serve content to Consumers from our third-party providers, while preserving the look and feel of the Services. In such cases, please note that the information Consumers provide is being provided to the third party. Service providers are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
    • Advertising/Marketing Service Providers. We may share Personal Information with marketing service providers to assess, develop, and provide Consumers with promotions and special offers, administer contests, events, or for other promotional purposes.
    • Consent or to Fulfill the Purpose that Information was Provided. We may share Personal Information to fulfill the purpose for which Customers provide that information, with Customers’ consent, or for any other purpose disclosed by us when Customers provide the information.

  • We May Disclose Personal Information in the Event of a Merger, Sale or Other Asset Transfer

    If we become involved in a merger, acquisition, financing due diligence, divestiture, restructuring, reorganization, bankruptcy, dissolution, sale or transfer of some or all of our assets (whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding), or transition of Services to another provider, in connection with one of the foregoing transactions Personal Information may be sold or transferred to business entities or people involved in such process.

  • We Disclose Personal Information to Protect Us or Others

    • When Required by Law. We may share Personal Information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
    • To Enforce Our Rights. We may share Personal Information to enforce or apply this Privacy Policy, our Terms of Service, and other agreements, including for billing and collection purposes.
    • To Protect Lawful Interests. We may share Personal Information if we believe disclosure will help us protect the rights, property, or safety of Olive, our users, partners, agents, and others. This may include exchanging information with other companies and organizations for fraud protection, and spam and malware prevention.

    Personal Information that Consumers post on or through the public areas of the Services (e.g., reviews) are generally accessible to, and may be collected and used by, others which may result in unsolicited messages or other contact from others. Users of the Services are encouraged to exercise caution when providing Personal Information about themselves in public areas.

• Consumer Privacy Choices and Rights

  Consumers have certain choices and rights with respect to their privacy. For example, Consumers may be able to opt out of receiving marketing messages from us, make choices regarding cookies, and exercise other privacy rights under applicable law.

  • Mechanisms to Cancel Information Use

    • Cookies and Other Tracking Technologies. Consumers may be able to set their browser to reject cookies and certain other technologies by adjusting the appropriate settings in their browser. Each browser is different, but many common browsers have preferences that may be adjusted to allow an individual to either accept or reject cookies and certain other technologies before they are set or installed, or allow an individual to remove or reject the use or installation of certain technologies altogether. We recommend that Consumers refer to the “Help” menu in their browser to learn how to modify their browser settings. Please note that Consumers cannot remove Flash cookies simply by changing browser settings. To learn how to manage Flash cookie settings, visit the Flash player settings page on Adobe's website. If Consumers disable or refuse cookies, please note that some parts of the Services may become inaccessible or may not function properly.
    • Communications from Olive. If Consumers do not wish to have their contact information used by Olive to promote our own or third-party products or services, such Consumers can opt-out by: (1) informing us or Customer (as applicable) of their preference at the time they sign up for an account or completing a form on or through the Services; (2) modifying their user preferences in their Olive or Customer account profile by checking or unchecking the relevant boxes (if applicable); (3) following the opt-out instructions at the bottom of the promotional emails we send; or (4) sending us an email stating such request. Please note that we may also send Consumers non-promotional communications, however Consumers will not be able to opt-out of these communications (e.g., transactional communications, including emails about their account or purchases; communications regarding our Services; and communications about updates to this Privacy Policy and the Terms of Service).
    • “Do Not Track”. "Do Not Track" (“DNT”) is a privacy preference Consumers can set in certain web browsers. When Consumers turn on this preference, it sends a signal or message to the websites they visit indicating that they do not wish to be tracked. Please note that we currently do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

    The online advertising industry also provides websites from which Consumers may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. Consumers can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative, the Digital Advertising Alliance, the European Digital Advertising Alliance, and the Digital Advertising Alliance of Canada.

  • Accessing and Correcting Personal Information.

    In accordance with applicable law, Consumers may have the right to:

    • Access Personal Information. Consumers may access their Personal Information, including: (1) confirming whether we are processing their Personal Information; (2) obtaining access to or a copy of their Personal Information; and (3) receiving an electronic copy of the Personal Information that they or the applicable Customer have provided to us, or asking us to send that information to another company (the "right of data portability").
    • Request Correction of Personal Information. Consumers may request correction of their Personal Information where it is inaccurate, incomplete, or improperly possessed.
    • Request Deletion of Personal Information. Consumers may request deletion of their Personal Information held by us. Please note: we cannot delete Personal Information except by also deleting the corresponding account.

• How We Protect Personal Information

  We have implemented safeguards reasonably designed to secure Personal Information. Such safeguards include various technical, physical, and administrative security measures designed to reduce the risk of loss, misuse, unauthorized access, disclosure, or modification of Personal Information. All information Consumers provide to us is stored on our secure servers behind firewalls.

  The safety and security of Personal Information is also dependent on individual Consumers and Customers. Where we have provided passwords for access to certain parts of the Services, the applicable Consumers and/or Customer is responsible for keeping this password confidential. We ask Consumers and Customers not to share passwords with anyone.

  While we have employed security technologies and procedures to assist safeguarding Personal Information, no system or network can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information provided to us. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. Any transmission of Personal Information is at the sole risk of the applicable Consumer and/or Customer. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

• International Transfer of Personal Information

  If Personal Information is provided through the Services, the applicable Customer acknowledges and agrees that such Personal Information may be transferred to the offices and servers of Olive and the other third parties referenced in this Privacy Policy located in the United States or other countries, which may have data protection laws that are different from the laws where the Customer is located. We use commercially reasonable efforts to safeguard Personal Information consistent with the requirements of applicable laws.

• Personal Information Retention Period

  We keep Personal Information for the length of time needed to carry out the purposes outlined in this Privacy Policy and to adhere to our policies on keeping records (unless a longer period is needed by law). Our records policies reflect applicable laws. We will retain and use Personal Information to the extent necessary to manage any relationship with us, personalize and improve the experience with our Services, and to comply with our legal obligations.

• State Privacy Rights

  • California Privacy Rights. The California Consumer Privacy Act ("CCPA") requires covered businesses to provide California residents with some additional information regarding how they collect, use, and share "Personal Information" (as defined in the CCPA). While Olive is not currently a covered business under the CCPA, we value privacy and strive to be transparent with our customers. As such, we have provided additional details below about the information we collect, how we disclose it, and how Consumers can exercise their privacy rights under the CCPA, in the event it applies to our activities in the future.

    The CCPA provides California residents with the right to know what categories of Personal Information covered businesses have collected about them and whether such businesses have disclosed that Personal Information for a business purpose (e.g., to a service provider) in the preceding 12 months. California residents can find this information below:

    Category of Personal Information Collected	Category of Third Parties Information is Disclosed to for a Business Purpose
    Identifiers. A real name, postal address, Internet Protocol address, email address, or other similar identifiers.	Advertising partners Service providers
    Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) A name, address, telephone number, employment, employment history, bank account number, credit card number, debit card number, or any other financial information.	Service providers
    Commercial information Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Advertising partners Service providers
    Internet or other electronic network activity Browsing history, search history, information on a consumer's interaction with an internet website, application, or advertisement.	Advertising partners Service providers
    Inferences drawn from other Personal Information to create a profile about a consumer Profile reflecting a consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	Advertising partners Service providers
    Professional or employment-related information Collect the employment information of Customers, to provide the appropriate level of service	Advertising partners Service providers
    Geolocation data As described above, we may collect IP addresses automatically when our Services are used. We may be able to determine an individual’s general location based on your device’s IP address.	Advertising partners Service providers

    We may use any of the categories of information listed above for other business or operational purposes compatible with the context in which the Personal Information was collected. The categories of sources from which we collect Personal Information and our business and commercial purposes for using Personal Information are set forth in "Personal Information We Collect" and "How We Use Personal Information" sections above, respectively.

    We may share any of the information listed above with Service providers, which are companies that we engage for business purposes to conduct activities on our behalf. Service providers are restricted from using Personal Information for any purpose that is not related to our engagement.

    "Sales" of Personal Information under the CCPA
    California residents have the right to opt out of the "sale" of their Personal Information. Under the CCPA, "sale" is defined broadly and includes the transfer of Personal Information by a business to a third party for valuable consideration (even if there is no exchange of money).

    Olive may "sell" Personal Information. The categories of Personal Information we have "sold" and the categories of third parties we have "sold" Personal Information to in the preceding twelve months are listed below:

    Category of Personal Information Sold by Olive	Category of Third Parties Personal Information is Sold to
    Identifiers. A real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers.	Advertising partners
    Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) A name, and address.	Advertising providers
    Commercial information Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Advertising partners
    Internet or other electronic network activity Browsing history, search history, information on a consumer's interaction with an internet website, application, or advertisement.	Advertising partners
    Inferences drawn from other Personal Information to create a profile about a consumer Profile reflecting a consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	Advertising partners

    Olive's business and commercial purposes for "selling" Personal Information can be found in "How We Use Personal Information" above. Olive does not have actual knowledge of any "sale" of Personal Information of minors under 16 years of age.

    Opt-out of "Sales." California residents may opt-out of the "sale" of their Personal Information by contacting us as set forth in the "Contact Information" section below.

    Additional Privacy Rights for California Residents

    Non-Discrimination. California residents have the right not to receive discriminatory treatment by covered businesses for the exercise of their rights conferred by the CCPA.

    Authorized Agent. Only a Consumer, or someone legally authorized to act on their behalf, may make a request related to the Personal Information of such Consumer. Consumers may also make a request on behalf of any of their minor children. To designate an authorized agent, please contact us as set forth in "Contact Information" section below and provide signed, written authorization.

    Verification. To protect the privacy of Consumers, we will take the following steps to verify identity before fulfilling their request. When Consumers make a request, we will ask the applicable Consumer to provide sufficient information that allows us to reasonably verify that such Consumer is the person about whom we collected Personal Information, which may include asking such Consumer to answer questions regarding their account and use of our Services.

    If any Consumer is a California resident and would like to exercise any rights under the CCPA, they should contact us as set forth in "Contact Information" section below. We will process such requests in accordance with applicable laws.

    Accessibility. This Privacy Policy uses industry-standard technologies and was developed in line with the World Wide Web Consortium’s Web Content Accessibility Guidelines, version 2.1.

    California Shine the Light. The California "Shine the Light" law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their Personal Information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. If a Consumer is a California resident and would like to exercise any of their rights under the law, they should contact us as set forth in the “Contact Information” section below. We will process such requests in accordance with applicable laws.

  • Nevada Privacy Rights. If a Consumer is a resident of Nevada, such Consumer has the right to opt-out of the sale of certain Personal Information to third parties who intend to sell or license that Personal Information, even if the applicable Personal Information is not currently being sold. If such Consumer would like to exercise this right, they should contact us via the information found in the “Contact Information” section below.

• Children Using or Accessing the Services

  We are committed to protecting the privacy of children who visit our use our Services. Olive's Services are directed at a general audience and are not targeted to children. If we learn that we have inadvertently collected or received Personal Information from an individual under the age of 13 in violation of applicable law, we will use reasonable efforts to immediately remove such Personal Information, unless we have a legal obligation to keep it. If a parent or legal guardian thinks either child under the age of thirteen (13) has given us information without their consent, they should contact us via the information found in the “Contact Information” section below.

• Changes to Our Privacy Policy

  We reserve the right to update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. When we do update this Privacy Policy, we will post the updates and changes on our website. We may elect to notify Customers and/or Consumers of material changes by mail, email, posting of a modified Privacy Policy, or some other similar manner. However, it is the responsibility of Customers and Consumers to check our website regularly for changes to this Privacy Policy. Customer’s and/or Consumers’ continued use of or access to the Services following the posting of any changes to this Privacy Policy constitutes acceptance of those changes.

• Third-Party Websites and Applications

  Our Services may offer links to websites or applications that are not run by us but by third parties. These third-party services, websites or applications are not controlled by us, and may have privacy policies that differ from our own. We encourage all Customers and Consumers to read the privacy policies and terms and conditions of each website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for the practices of such third parties or the content of their application or website. Providing Personal Information to third-party websites or applications is at the sole risk of the applicable Customer or Consumer.

• Contact Information

  If Customers or Consumers have any questions about our privacy practices or this Privacy Policy or wish to exercise any rights as detailed in this Privacy Policy, they should contact us at:

  Olive Technologies, Inc.
  61 Maple Street #729
  Summit, NJ 07901
  [email protected]